Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions 

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

 

Special Orders 

 

When you place a Special Order, you are buying an item that will immediately be placed with the manufacture of that item directly. As such, items can only be cancelled if they haven't been fulfilled yet. Occasionally with Special Orders, an item might be out of stock at the manufacturer. In this instance our team will immediately reach out to you and work with you on your order for the following options and receive a full refund where applicable:

• Back Order the item and ship all items as they become available, including already available items.
• Cancel the back ordered item and proceed to fulfill all available items in the order.
• Cancel the entire order.

Once items have been fulfilled, we are unable to cancel the order past that point. You may request a full or partial refund; See our Refunds Policy for more details on returns and refunds.

 

Pre-Orders

When you purchase a Pre-Order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our Refunds Policy for more details on returns and refunds.