Shipping policy
Welcome to Take A Break Spas & Billiards! We're excited to help you keep your hot tub crystal clear and bubbling happily and your billiard game on point.
This document outlines our shipping policies for chemicals, parts, and filters purchased on our website. Please read carefully before placing your order.
General Shipping Information
Order processing time:
Orders are typically processed within 1–2 business days of receipt. Business days are Monday through Friday between 10 AM and 6 PM Mountain Standard Time. Orders placed outside these hours or on weekends or holidays will be processed the next business day.
Shipping methods:
We offer a variety of shipping methods to suit your needs and budget. These include standard ground, expedited shipping, and overnight delivery. Shipping costs are calculated based on the weight and size of your order and the chosen shipping method. You will see the estimated shipping cost during checkout before finalizing your purchase.
We offer free shipping on orders over $97 (before tax and after discounts).
Delivery times:
Delivery times depend on your chosen shipping method and your location. Please refer to the specific shipping provider's website for estimated delivery times. Once your order leaves our facility, delivery time is out of our control, but we will do everything we can to help you track and receive your shipment quickly.
International shipping:
We currently do not ship internationally.
Specifics for Special Orders
Availability:
Some items are shipped directly from the manufacturer. If the manufacturer is out of stock, we will contact you with an estimated restock date and give you the option to either wait for the product or cancel for a full refund on specific items or your entire order.
If you have questions about inventory before ordering, please reach out through our website chat. We can check the manufacturer database for real-time availability.
Delivery times:
Delivery times for special orders depend on the manufacturer and carrier. We will provide tracking information as soon as it becomes available, typically within 1–3 business days after the order is placed.
Specifics for Chemicals
Hazardous materials:
Some spa chemicals are classified as hazardous materials and require special handling and shipping. These items will be clearly marked on our website and may include additional shipping fees or restrictions.
Liquid restrictions:
Some carriers have restrictions on shipping liquids. We may need to ship liquid chemicals using specific carriers or services to comply with regulations. This may affect delivery times or costs slightly, but we always aim to get your order to you safely and efficiently.
Specifics for Parts and Filters
Oversized items:
Some parts and filters may be considered oversized due to their weight or dimensions. These items may require additional shipping fees or freight delivery.
Availability:
While we strive to maintain ample stock, some parts and filters may temporarily be unavailable. In such cases, we will notify you as soon as possible and provide estimated shipping times once the item becomes available again.
Tracking Your Order
You will receive a tracking number via email once your order ships. You can use this tracking number to follow the progress of your shipment on the carrier's website. If you do not receive tracking within 2 business days, please contact us so we can verify your order status.
Returns and Exchanges
Please refer to our Returns and Exchange Policy for more information on returning or exchanging your purchase.
Contact Us
If you have any questions about our shipping policy, please contact us:
calvind.takeabreak@gmail.com
801-489-6005
Additional Notes
We reserve the right to modify this shipping policy at any time without prior notice. All orders are subject to our Terms and Conditions.
We hope this information helps you understand our shipping policies and make informed decisions when placing your order.
Thank you for choosing Take A Break Spas & Billiards, your local family-owned expert in hot tubs, billiards, and backyard fun.